Are you looking for a challenging internship within an international company? Do you think that the customer plays an important role in our product development? Do you want to gain experience in one of the most important, dynamic and fastest developed departments within the KLM organization? Then you might be our customer feedback intern!
Wat ga je doen?
KLM Mobile - meet the team
Innovative and hard-working, but also always in for a good time: that’s the KLM Mobile team right there. Sometimes we like to have table tennis tournaments and on occasion we’ll all meet up for a Friday-afternoon drink on a boat. What we do during working hours, you ask? Well, our main focus is the creation of customer-centric apps, such as the KLM app, which helps our customers to check in easily and book a flight quickly. Of course, that’s not all: we wouldn’t be KLM if we weren’t constantly looking to improve our customer journey and innovate. That’s why we’re always welcoming initiatives such as augmented reality implementations and biometric solutions.
Besides that, we work on more apps, such as the Media app and the Houses app for our Business Class flyers and collectors. We are there every step of the way because our strategy is driven by giving the customers full control. We believe we can achieve this by offering customers the right service at the right place at the right time.
Job description
Within KLM we find the voice of the customer important. At KLM Mobile we use customer feedback to improve the KLM apps and capabilities. As a Customer Feedback intern you give the app user a voice. You are responsible for closing the gap and/or finding a balance between what the Mobile Team builds and what our users want us to build. You do this by handling all the incoming feedback and performing some first analysis on it. You provide honest and data driven feedback on the performance of the Mobile app. In this way we can adapt and improve our product to the fullest.
You will use different ways to engage our users and ideally we try to close the feedback loop by informing our users when feedback has been resolved and/or released. This will contribute to our ambition to drive the usage of the app.
You are the voice of the customer towards the Mobile Team but also towards the rest of the organization like back-ends and other touchpoints. You analyze the feedback and make sure they are transformed in user stories which can be embarked in the Mobile Team planning.
Bachelor student in
ICT, Business (administration), Communication, Computer Science and similar fields with the following skills:
Excellent communication skills: You can take the team along in your story and can also convince other teams to pick up topics that arise from our customer feedback.
- Fluent in English
- Knowledge of agile scrum development or/and a drive to learn more about it is a plus
- Knowledge of app development in iOS or Android is a plus
- Analytical
The following terms and conditions hold:
Assignment term is 4-6 months, (official) start date is to be determined
- Assignment is being executed within the Mobile department
- Assignee reports on progress during selected one-on-one meetings with various relevant teams and people
- Assignee is located in the KLM Headquarters in Amstelveen
- All general Internship conditions will applyWhat do we offer?
A place in a fast-paced, dynamic but also fun working environment where you can quickly learn and grow! Besides learning about app development, you will also discover what it’s like to work in a big corporate environment.
There is also the option to join Taxibaan, the association for KLM interns and dual students, that organizes a lot of cool social events, like a visit to a hangar. Last but not least, there is a competitive allowance.
Are you ready for take-off?
Do you recognize yourself completely in this description and are you ready for a flying start? Click on apply and show us in your motivation letter why we should invite you for an interview.
In your letter we not only want to see the motivation for this internship, but also why you want to work for KLM, what you expect from the internship and what you would like to learn.
If you have any questions, please don't hesitate to contact Marco at:
Marco-van.Heerde@klm.com
Click on the Url for more information about this internship! https://www.youtube.com/watch?v=hfjJRV5yFyc