AIR FRANCE KLM MARTINAIR Cargo is a key player in the air cargo industry. Through the combined fleet of our three airlines, we transport a wide variety of goods to all corners of the globe. We complement the large cargo belly capacity of our passenger fleet with the reasoned and full freighter aircraft. Through this flexible concept we are able to offer a wide range of services and solutions to the market, providing seamless connections across the world. Our two hubs, Paris Charles de Gaulle and Amsterdam Airport Schiphol, are ideally located (only 398 kilometers away from each other) to allow for flexibility in reaching your final destination. More than ever in the new reality following the impact of the Corona crisis on our business, we are committed to quality and simplicity to match our customers' shipping requirements in particular focusing on relief-related shipments (medical equipment, pharmaceuticals, etc.) and food-related shipments.
Wat ga je doen?
The Sales Excellence Program is a development and change program for sales managers and their management that has been implemented 2 years ago at Air France KLM Cargo The aim of this program is to continuously improve the performance of our whole sales organization. To do so, we created a learning environment in which our sales professionals can grow professionally and learn to get the most out of their contacts with customers and colleagues. It is focused around three pillars: People, Processes and Tools. In 2019 AFKLMP Cargo developed workshops and trainings together with an external supplier (SalesGenetics), while in 2020 the program was expanded internally in view of the Corona crisis impact
To reach Sales Excellence, in 2019 our global Sales teams and their management including Executive leadership (around 300 colleagues) went through series of trainings and workshops to learn these concepts and techniques but also new tools that would help them provide the best experience to our customers in order to become a trusted advisor.
As Project manager intern, your role will be to support the implementation and animation of the program, you will have a role in facilitating the further design and implementation of this change management program on several aspects:
- Further implement the communication plan of the Program with Sales in particular through newsletter, streaming platform, webpage management. And give recommendations on how to improve in this perspective.
- Develop and implement internal marketing strategies to ensure the visibility of the program
- Support users in the use of the tools (Sales DNA) and be the Admin of the Sales DNA tool
- Organize best practice sessions
- Organize recognition program like Sales Awards
- Report on usage of the Sales Excellence tools
- Provide support on all other projects related to the Sales Excellence Program
- Communication including writing skills
- Marketing
- Data Analysis
- Project management
- Sales