Are you looking for a challenging internship in a dynamic company? Do you like to develop and implement commercial strategies and actions? Do you like to make others perform better? Then this might be your ticket into the world of KLM! Jouw werkomgeving The joint Customer Contact Division of KLM and Air France creates effortless, segmented, valuable customer service, by delivering efficient, consistent, and caring interactions in all channels, with state-of-the-art technology and engaged teams. We are continuously working to make customers choose KLM and Air France, repeatedly! Contact centers are developing rapidly; the importance of great customer service is crystal clear. In our division, we have specialists who are constantly improving practices to excel in effortless and memorable customer service. Activities in our contact centers include many lines of business, such as Reservations, Loyalty, Customer Care, Webchat etc. We work in 30 languages, in 30 contact centers locations worldwide. We are (literally) the voice of KLM and Air France
Wat ga je doen?
During your internship, you will focus on specific tasks, related to the services, and products that we offer. Please find below a few possibilities of tasks. The task(s) will be jointly agreed before you start your internship.
- Change Management;
- Project Management;
- Support Innovation;
- Text Analytics;
- Benchmarking;
- Cost Analysis;
- Communication;
- Service Design;
- Set up and prepare meetings with local and international stakeholders;
- And for sure support various managers in their day-to-day activity.
Together with your manager, you will be able to partly shape the content of your activities yourself! For example, it will be possible to dedicate your time to one or two bigger projects and the rest to smaller projects. For your projects, we give you the space and responsibility to set up and prepare meeings with local and international stakeholders
We are looking for a HBO/WO student in their 3rd or 4th year, who has affinity with Economics, Management, Customer Centricity, and Tooling and Technology. It will be an internship for 6 months, full-time, in Amstelveen, starting date between May and October 2020. In this international environment, the working languages are Dutch and English, so you possess good communication skills in both languages, written and verbal. Traveling to e.g. Paris can be part of the assignment.
Next to this, we are looking for the following characteristics and skills in fulfilling this internship:
-Hands-on mentality;
- Autonomy, ability to work and think independently;
- Capability to combine intellectual challenges with practical implementation;
- Result orientation;
And above all:
- A team player;
- And a good communicator.