Would you like to gain experience in one of the most dynamic and innovative departments at Air France - KLM? Do you get excited about improving processes contributing to a better customer experience and do you have affinity with IT? Then this is your opportunity to gain practice in the role of a business analyst!
About the job
As an intern, you will enter the most dynamic and innovative department at Air France – KLM. You will get to know the aviation industry in a fun, interesting and educational way by fulfilling a role within the IMO Commercial organization. . You will be part of a product team responsible for the creation and improvement of a large range of communications that Air France KLM sends (via email, SMS, mobile push or via social channels) to our customers (at moment of booking, when preparing the trip, at the airport before and after the flight, in case of a disruption) in order to make the customer journey as hassle free and personalised as possible.
You will contribute to various projects on improving processes, which will ultimately result in a positive division result. Some of the work as an intern includes translating and analyzing the needs of the business to IT. Think of describing functional specifications and the delivery of project documents that will serve as a basis for IT. You'll be busy with defining the issues within the department, produce reports, and participate in the testing of IT solutions. Next to that, you will assist in the mapping of business processes and contributes to the design of the functional business solution. Also, you will play an advisory role between the business and IT. During this internship you will work with various departments within Air France KLM, such as IT, IMO, Customer Experience, Digital, Customer Care and Ground Services.
You are a college or university student of Business Administration, Economics or another related field. You have the drive to work proactively and have a hands-on mentality. You are also a team player who is not afraid to take responsibility and can work independently. Good verbal and written communication skills, both in Dutch and English are required.
Finally, you should be available to start your internship in the beginning of May for a period of at 6 months, 4-5 days a week.
KLM offers you an excellent learning experience in a dynamic organization in which you will play an important role. You have the opportunity to develop considerably on both personal and professional level.
One of the advantages of an internship at KLM is the association by and for interns called “KLM Taxibaan”. This “student association” helps you to build your network and arranges various excursions within the KLM organization.
You will also receive an internship allowance.
Are you ready for take-off?
Does this sound like the perfect opportunity for you and are you ready for a flying start? If so, click on ‘Apply’ and send us a motivation letter explaining why we should invite you for an interview.
We want to know not only what your motivation is for this internship, but also why you want to work for KLM, what you expect from this internship and what you would like to learn.
The selection procedure includes a security screening.